Eligible: Faculty & Staff
Availability: 24 Hours, 7 Days
Support: Monday - Friday, 8:00 a.m. - 6:00 p.m.
AKAs: Contact Center VoIP, UCCE
This sophisticated automatic call center service contains standard features of automated attendant and call distribution as well as advanced capabilities including: Scripting, Broadcast Announcements, Computer Telephone Integration (CTI), Expanded Reports (including “Cradle to Grave” reporting) GUI (graphical user interface) based Skill-set routing and call prioritizing. Many other features are also available.