Applications and Services

The goal of the Applications and Services unit is to support the academic, research and administrative functions of the University to meet their strategic goals. This unit provides the user community with a set of integrated information systems and institutional databases that support the mission of the University, and provides faculty, staff, and students with enterprise applications that assist them in day-to-day activities.

     
Our eight functional groupings are comprised of information technology and business professionals who work closely with our central administrative and academic offices and campus counterparts to investigate, develop, implement, and support enterprise solutions to University administrative, academic, and business needs.


Decision Support Services

  • Partnering with business owners, data custodians, and users, the Decision Support Services (DSS) unit’s role is to provide services in Business Intelligence. 

Enterprise Application Services (EAS)

  • The EAS unit administers, maintains, develops, monitors, and oversees applications on behalf of the University community. Two teams are tasked with specific application areas in support of the University mission.

Enterprise Resource Planning (ERP)

  • ERP includes PeopleSoft Campus Solutions (CaneLink) as well as the Workday HCM (HR/Payroll) and Finance applications. Each section of the ERP has a dedicated team responsible for architecture, development, testing, and support in production.

Enterprise Resource Planning (ERP) Change Management

  • The Enterprise Resource Planning (ERP) Change Management unit provides change management services, which include training, communication, and change management strategies to the ERP implementation projects.

Training Services

  • UMIT Training Services (UMITTS) provides personal and departmental productivity and systems training for all University employees based on Apple, Microsoft, Adobe, Oracle, and many other software applications and systems.
    • Note: During the ERP project implementation, the UMITTS unit has become the training support arm of the ERP Change Management Team. However, UMITTS is available and supports other IT training initiatives, Microsoft productivity training, and computer-based IT and business skills education through Microsoft eLearning and Lynda.com.