Networking FAQs

CaneNet FAQs

  • What do I do if I change rooms?
    • No action is required. 
  • How often do I need to apply for CaneNet wired Network Access?
    • For this year, students only to register for CaneNet access for their streaming devices (Game Consoles, Apple TVs, ChromeCasts, Roku's etc.). Laptops and Desktops do not need to be registered as you will be authenticating with your valid CaneID and Password. 
  • Can I connect my router?
    • No. Routers and private wireless networks are prohibited. Please visit our website for further information and for updates at miami.edu/canenet
  • Who do I contact if I am having any problems?
    • For assistance on connecting to University of Miami's wired internet, please call the Service Desk at (305)-284-6565, or visit the Student Technology Help Desk.
  • Can I connect my printer?
    • No. Printers connecting to the CaneNet network are prohibited. Due to the printer acting as a network device, we cannot restrict other users from printing to your printer. Please consult the manufacturer's instructions on how to disable the wireless from broadcasting on the printer, and use a USB cable. Alternatively, the UPrint Service is avaliable across campus for your printing needs.

SecureCanes FAQs

  • What is SecureCanes?
    • SecureCanes is the University of Miami's 802.1X wireless network in the Coral Gables campus. This service provides faculty, staff and students with mobile computers (laptops or tablets) network access to the Internet and UM campus network without using a wired Ethernet connection. SecureCanes is also available at the Miller School of Medicine and at the Rosenstiel School of Marine and Atmospheric Science. 
  • How do I get on SecureCanes?
    • Please click here to see the documentation on how connect to SecureCanes
  • Why should I use SecureCanes?
    • SecureCanes allows students with mobile computers (laptops and tablets) to surf the Internet almost anywhere in the Coral Gables campus without using a wired Ethernet connection. SecureCanes uses an Institute of Electrical and Electronics Engineers (IEEE) industry standard 802.1X which provides enhanced security to wireless networks. The 802.1X standard offers an effective framework for authenticating and controlling user traffic to a protected network.
  • CanesGuest vs. SecureCanes
    • CanesGuest is an open, unsecure network that offers no encryption to the wireless network. It provides guests of the University with limited Wi-Fi access. It is intended for guest services and not functional for University Business. SecureCanes is an encrypted Wi-Fi network that allows faculty, staff, and students to surf the Internet in a secure manner. Start using SecureCanes today for your security! 
  • When should I use CaneNet instead of SecureCanes?
    • SecureCanes is a shared resource that is meant to complement, not replace, the wired Ethernet infrastructure in the residential colleges and student village. High-bandwidth usage tasks can have a negative impact on wireless networks. Any device that needs constant network connectivity and/or high-bandwidth should use a wired Ethernet network connection. Any computers that host web pages, FTP services and/or multiplayer gaming need to use the wired CaneNet connection instead of SecureCanes
  • How secure is SecureCanes?
    • SecureCanes is a secure wireless network that provides encryption for your wireless communications from your device to the wireless access point. SecureCanes uses an IEEE industry standard 802.1X which provides enhanced security to wireless networks. The 802.1X standard offers an effective framework for authenticating and controlling user traffic to a protected network. Users must use their CaneID and Password to access the SecureCanes network. 
  • How fast is SecureCanes?
    • The speed varies depending on location (see the wireless cloud) and also the distance between the client and the wireless access point. Actual throughput is also affected by the number of users on the wireless access point.
  • Will my tablet work on SecureCanes?
    • Most tablets with an 802.11 wireless LAN adapter will work if they are capable of accepting the certificate and have the ability to connect to an 802.1x network. This will allow you to type in your username (CaneID) and password in order to log on to SecureCanes
  • How do visitors to UM access the SecureCanes network?
    • SecureCanes is for current University students, staff and faculty. Users must have a valid CaneID and Password in order to utilize the SecureCanes network. Wireless guest access is part of CanesGuest and it allows any guest to use the CanesGuest wireless network wherever CanesGuest access is available. 
  • I can not connect to SecureCanes. What is wrong?
    • Make sure your wireless network adapter has been properly configured and you are within the wireless cloud. Also, please make sure that you have a valid CaneID and Password. If you have recently changed your password, please follow these steps to remove your profile and re-add it with the updated password. If the problem persists, please contact the UMIT Service Desk at (305) 284-6565 or itsupportcenter@miami.edu.
  • My connection to SecureCanes starts out fine, then starts to give me trouble. What is wrong?
    • Signals from some Bluetooth wireless devices, cordless phones, other wireless networks and some microwave ovens can cause intermittent wireless network service outages. Straying too far from a wireless access point (antenna) may also cause a drop in performance. If you experience these types of connectivity problems, move around within a few feet from your original position to see if the problem self-rectifies. If you think you have encountered an actual dead spot that is supposed to be within the wireless cloud according to the wireless coverage map, please contact the UMIT Service Desk at (305) 284-6565 or itsupportcenter@miami.edu
  • What else do I need to know?
    • Because SecureCanes uses your CaneID and Password, you will need to remove the network and re-add it each time that you change your password. 

CanesGuest FAQs

  • What is CanesGuest?
    • CanesGuest is the University of Miami's Coral Gables wireless network which is available in most areas of the Coral Gables campus. 
  • What is CanesGuest Guest Access?
    • CanesGuest Guest Access is a service that allows any guest to use the CanesGuest wireless network in most areas of the Coral Gables campus. 
  • I am not a guest though, what can I do?
    • All University of Miami students, faculty, and staff with a valid CaneID and password are encouraged to use SecureCanes
  • What are the CanesGuest wireless access Locations?
    • Guest locations are located across the campus within our wireless cloud
  • What do I need to have to access the CanesGuest wireless network?
    • Operating System Requirements:
      • Windows 7
      • Windows 8
      • Windows 10
      • Mac OS X 10.5 or higher
      • Android
      • iOS device
    • Other Requirements:
      • Obtain and install an appropriate wireless adapter (if one is not built-in to the mobile device).
      • We support 802.11b/g, 802.11 b/g/n, 802.11a/b/g, 802.11a/b/g/n or 802.11a/b/g/n/ac wireless adapters.
      • Device must have a web browser.
  • How do I configure my adapter to access the CanesGuest wireless network?
    • Please visit here for instructions on how to connect to the CanesGuest wireless network. 
  • What can I access using the CanesGuest wireless access network?
    • CanesGuest wireless access will allow you to surf the Internet and check your web-based e-mail. Access to protocols such ftp, ssh, telnet, etc., is restricted on the guest access network. 
  • Are there any other limitations on the Guest Access Network?
    • Yes. Guest access has a limited bandwidth. Guest access is available by 2 hour sessions. Upon the expiration of these 2 hours or if your mobile device has been idle for over 10 minutes, whichever comes first, you will be required to reinitiate your session. 
  • Who can I contact if I have further questions?
    • For additional questions or information, please contact the UMIT Service Desk at (305) 284-6565 or itsupportcenter@miami.edu

CaneGames FAQs

  • What is CaneGames?
    • CaneGames is a hidden wireless network located in the Residential Colleges, University Village, the University Center and Shalala Complex Center. This network will not appear in your list of available networks. Depending on your operating system, it may not appear in your list until you have successfully connected to it. 
  • Where do I find CaneGames?
    • CaneGames is only available in the Residential Colleges, University Village, the University Center and Shalala Complex Center. 
  • What is CaneGames for?
    • CaneGames is a hidden wireless network for the Game Consoles, Apple TVs and various Streaming Devices that do not have an Ethernet port. It is not intended to replace the SecureCanes network. 
  • How do I connect to CaneGames?
    • In order to connect to the CaneGames network, you will need to register your streaming devices. Please click here for information on how to find your MAC address and register your devices through the Network Device Registration Portal (only accessible while on campus). Once you have registered you will need to manually add the CaneGames network to your devices. Please note that this name is case sensitive.

Game Console FAQs

  • Which Game Consoles are currently supported?
    • Currently the Xbox One, Xbox360, Playstation 3, Playstation 4, Wii, Wii U and PS Vita are supported.
  • How do I find my MAC address?
  • How do I register my MAC address?
    • Please click here to register your MAC address for access to the CaneNet and CaneGames wireless networks. 

Apple TV FAQs

  • I have registered, but cannot connect.
    • Please verify that the MAC addresses that you have registered correspond to the MAC addresses for your wireless and wired connections. Please note that you need to unplug or reboot your devices after registerding, before connecting to the network. 
  • What network do I use my Apple TV on?
    • Apple TVs are now supported on the SecureCanes network. All that is needed is a USB cable depending on which generation Apple TV you have. If you wish to only streaming video through the Apple TV, such as Hulu or Netflix, we recommend using the wired CaneNet network. For AirPlay use, your Apple TV can use either the SecureCanes network to the CaneGames network. Please click here for documentation on how to connect your Apple TV to our network.
  • I have connected to the CaneGames network, but cannot get to CaneLink.
    • The CaneGames network is a hidden network located in the Residential Halls & University Village intended for Game Console use as well as AirPlay. All miami.edu access is restricted from this network. 
  • I see a lot of AirPlay devices, how do I know which one is mine?
    • Please name your Apple TV to something you identify with.
  • How do I secure my Apple TV?
    • NamingIn order to name your Apple TV, from the Home screen click on "Settings," then "General," then "Name."Follow the prompts to change the name of your Apple TV to something distinguishable.
    • AirPlayIt is highly recommended that you secure your AirPlay with an onscreen code as well as a password. The Onscreen code will take preference over the password. From the Home screen click on "Settings," then "AirPlay." Select the "Security" as "Onscreen Code." 
  • How do I turn AirPlay on?
    • To turn AirPlay on, from the Home screen click on "Settings," then "AirPlay." Follow the prompts to turn AirPlay on. 
  • I have AirPlay on, but I cannot see it on my device.
    • In order for AirPlay to work, you must be within the vicintiy as the Apple TV is, and be on the SecureCanes network. If you are, please turn AirPlay off and then on to reset it. Please visit here for instructions on how to connect to the SecureCanes network with your laptop/mobile device.
  • I verified that. It still does not work.
    • Please verify that your device is AirPlay compatible. For assistance on connecting to University of Miami's wired and wireless internet, please contact the UMIT Service Desk at (305) 284-6565 or itsupportcenter@miami.edu