IT News

InfoEd Support Transitioning to the UMIT Service Desk

Posted: May 2016

InfoEdPlease be advised that InfoEd customer support will soon be transitioned to the UMIT Service Desk. Once completed, you will be provided with 24/7 support. Below, please find some important information regarding the change:

How do I reach the UMIT Service Desk by phone?
To reach the UMIT Service Desk, please call: (305) 243-5999 or (305) 284-6565, Option 1 (Report an Issue or Submit a Request), Option 4 (Research IT), Option 1 (InfoEd).

Can I email my request instead?
Yes, you can send your request to help@miami.edu. Please provide as much detail as possible to ensure your incident gets triaged effectively.

Will the Office of Research Administration (ORA) and Research IT (RIT) still be involved to assist with InfoEd support?
Both offices will still be very involved with support. The UMIT Service Desk will triage calls to either team dependent on the nature and complexity of the issue.

To learn more about this transition, please review the following document: InfoEd Support: Additional Information.

Thank you.