Customer Service and Support

Customer Service

Get support for all of your IT issues, request services, and more.

See:  Automatic Call Distribution
Thease are the central administrative systems on the University's mainframe
See:  Procurement - Hardware
A menu of options with a recorded message that automatically reroutes your calls
Distributes incoming calls to a central number in a predetermined pattern to your office staff
Provides an efficient means of repeatedly providing your callers with lengthy and/or detailed information
See:  Data Warehouse - Administrative Reporting
University of Miami authentication ID and password (aka Single-Sign On)
See:  Desktop Support Services - Faculty and Staff
See:  Voicemail Service
A customized computer lab management service for University deparments
See:  Procurement - Hardware
Repairs for Dell computers with warranty
See:  Desktop Support Services - Faculty and Staff
Provides wide ranging office technology and support in a networked environment for students
See:  Unified Contact Center Enterprise VoIP
Reporting software for selected adminstrative systems
See:  Procurement - Hardware
Troubleshooting and/or repair of Dell systems currently under warranty
Provides wide ranging office technology and support in a networked environment for faculty and staff
Distribute email to a group of subscribers
See:  Report Distribution System
See:  Procurement - Hardware
See:  CaneID
See:  Administrative Systems - Mainframe
Domestic Inbound toll-free service so incoming callers do not have to pay long-distance charges
Enhance personal productivity with the latest technology
See:  Electronic Mailing Lists
See:  Procurement - Hardware
On-campus professional print production
See:  Voicemail Service
See:  Voicemail Service
See:  Data Warehouse - Administrative Reporting
A self-service portal for students, faculty, and staff functionality.
See:  Telephone Services Request
Web-based search of available off-campus housing options.
See:  Voice and Network Orders
This service provides help in the detection and removal of these types of software
See:  Administrative Systems - Mainframe
Provide in-house printing solutions
Provides assistance to University departments with UM standards based computer system purchases
Obtain software at educational pricing and/or at no cost
See:  Report Distribution System
Quick and easy access to University generated reports
Installation of operating systems such as Microsoft Windows, Apple Mac OS, and Microsoft Office suites
Voice Telephone and Network training instructions in both audio and video formats are available
Report trouble and repairs for your voice and/or network services
Order voice and data services charged to your UM account number
See:  Telecommunications Training
See:  Inbound 800 Toll-Free Service
See:  Unified Contact Center Enterprise VoIP
A VoIP sophisticated automatic call center.
Information Technology Service Management Application
Scanning and removal of viruses and spyware from computers to improve the computer’s performance
A Telecommunications Service Service Requisition (TSR) is necessary for all voice and data orders
Voice teleconferencing services for three or more locations
Telephone automatic voice messaging service
See:  Telecommunications Training
Get help with your UM website
See:  Web Support