University of Miami Telecommunications is offering Microsoft Teams for calls using your UM phone number.
It is important that you have the ability to stay connected, be reachable, and have access to all your resources from anywhere. To that end, Microsoft Teams can be used on your computer or mobile phone via the Teams app—which makes it easier to manage phone calls, especially if you are working remotely! This means that you do not need to worry about have different calling experiences between home and office for hybrid work environments. Plus, if you miss a phone call, you will receive a notification in your Teams app and voicemails will come in as a recording via your University email.
This service is available at no additional cost to the University community (this change does not affect the total cost of Telecommunications services).
Simply submit a work order or request an estimate via UService at: uservice.miami.edu.
For more information, review the following FAQs (or view the PDF version).
If you experience any technical issues, contact the IT Service Desk at 305-284-6565 or help@miami.edu.
, type a name or number in the search field or use dial pad. Then, click Call
.
to answer with audio only.
and the call will be sent to your voicemail.
Note: You will also receive an email in you Outlook inbox with an audio MP3 voicemail file attachment.
then select Voicemail. There, you can:
> Manage Voicemail > Record a Greeting.
> Voicemail then highlight the transcript and play will be available.
and then select Voicemail. From any call within the list, highlight who you want to call and click Call
. Teams will place a call to the phone number that called you.
. Under Call handling and forwarding, choose Forward all calls.
.
, choose Manage call group.
.
, select Manage delegates, click on Add a delegate.
Note: "Do Not Disturb" will not interfere with your ability to receive or place calls using your Teams mobile devices. "Do Not Disturb" can be set independently on your mobile device(s). If all of your devices are set to "Do Not Disturb," your calls will go to your voicemail box.