IT News

Access UM's Network via UMIT's Approved Remote Access Tools

Unsupported Remote Access Tools Unable to Access the UM Network as of Thursday, March 15

As you may know, the utilization of remote access tools to dial in to on-campus computers poses a potential security risk to your and the University’s sensitive information – since hackers may try to use these access tools to steal information or mask the activity of computers infected by malware.

In an effort to reduce these types of security risks, University of Miami Information Technology (UMIT) has turned off the ability to log in to the UM network through the use of the following unsupported tools as of Thursday, March 15, 2018:

  • Apple Remote Desktop
  • Chrome Remote Desktop
  • Honeywell Total Connect
  • Microsoft Remote Desktop Protocol
  • Radmin
  • Telnet

Please review the following UMIT approved and supported remote access services, which provide a more secure way to access your data from anywhere in the world:

Box – Access Your Files from Anywhere, at Anytime:
  • Instead of saving files on your desktop computer, save them in Box so that you can securely access and share your files quickly via the cloud from any of your devices: desktop computers, laptops, tablets, smartphones, etc.
  • To log in, please visit:
  • For information, benefits, and log in information, please review the Box Made for U showcase
Pulse VPN – Connect to the UM Network while Traveling or Working Remotely:
Citrix (for Clinical Systems):
  • The use of Citrix is approved when using specified clinical systems.
  • To log in, please visit:
  • If you do not have a Citrix log in enabled, please contact the UMIT Service Desk at: with the subject line: "Citrix for Clinical Systems Access Request." Within the message body, please list the clinical system(s) that will be accessed via Citrix.
Submit a Remote Access Request to the UMIT Service Desk:
  • Some applications are only available on university-managed devices and may not be accessible outside of the UM network. If you would like to remotely host an application, please contact the UMIT Service Desk at: with the subject line: "Remote Access Request."

For more information about remote access at UM, please click here to review the University of Miami's remote access policy. If you have any questions or concerns, please contact the UMIT Service Desk at (305) 284-6565 or

Thank you.