Multi-Factor Authentication Transition 2025

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The University of Miami has transitioned multi-factor authentication (MFA) services from Duo to Microsoft Authenticator. Microsoft Authenticator is deeply integrated within the broader Microsoft ecosystem, offering a seamless authentication experience across countless applications and platforms. Microsoft Authenticator is used to access all University of Miami systems accessed via the UM-branded login page.

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Get Started

Learn how to enroll in Microsoft Authenticator.

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Step

Download the app.

Download and install the Microsoft Authenticator app* on your mobile device from the Apple App Store and/or Google Play Store. Using the Microsoft Authenticator app, you can easily verify your University of Miami login.

*Make sure you download the official Microsoft Authenticator app by clicking the direct links above.

Step

Enroll your device(s).

Depending on your mobile device's operating system, follow our enrollment instructions to set up your University of Miami account with Microsoft Authenticator for the first time.

You can enroll up to two devices for MFA services, e.g., a phone and a tablet.

Step

Start using Microsoft Authenticator, when prompted.

You will be prompted to use Microsoft Authenticator (instead of Duo) within 24 hours of enrolling. In the meantime, you can continue to authenticate using Duo.

— Enrollment Guides —

Enrollment Instructions Video

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Apple (iOS)

Duo Users Transitioning to Microsoft Authenticator:

Enrollment Guide for Apple (iOS) Users

If you are a new University of Miami user who has never had Duo MFA enabled before, follow the enrollment guide below to get started with Microsoft Authenticator:

New Enrollment with Microsoft Authenticator (Non-Duo Users):

Enrollment Guide for Apple (iOS) Users

Android

Duo Users Transitioning to Microsoft Authenticator:

Enrollment Guide for Android Users

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If you are a new University of Miami user who has never had Duo MFA enabled before, follow the enrollment guide below to get started with Microsoft Authenticator:

New Enrollment with Microsoft Authenticator (Non-Duo Users):

Enrollment Guide for Android Users

Manage Your MFA Account

Add a New Device, Delete a Device, and/or Change Your Default Authentication Method

For instructions on how to manage your University of Miami Microsoft Authenticator account—including adding a new device, deleting a device, and/or changing your default authentication method—review the following tip sheet:

How to Manage Your MFA Account/Device(s)

Using MFA Without Internet or Cell Phone Signal

If your mobile device is unable to access a Wi-Fi or cellular network, you can still complete the sign-in process by manually generating a verification code from the Microsoft Authenticator App and entering it on the University of Miami's sign-in page. Review the following tip sheet for instructions:

How to Manually Generate an MFA Access Code

Available Authentication Methods

With Microsoft Authenticator at the University of Miami, you can use the following authentication methods: the Microsoft Authenticator app* to enter the code provided on the login page, or a physical hardware token to generate a code.

*Note: The Microsoft Authenticator app is the recommended option, as it works well over WiFi as well as mobile connections.

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  • Microsoft Authenticator App

    Once you've enrolled using the Microsoft Authenticator app, you will enter the number shown on the computer (or mobile) screen in the Microsoft Authenticator app to verify your identity. Full details are included within the enrollment guide.

  • Hardware Token

    An MFA hardware token—or "fob"—is a piece of hardware that is used to authenticate when a person is not using a phone to authenticate on the MFA service. The token is a small, battery-powered device that is usually attached to your keychain. Pressing a button on the token will display a code on the built-in display.

    No one is required to have an MFA token, and most people will not want (or need) a token. Only in special cases (when a phone cannot be used for MFA) should a token be used. (Note: Using a phone (mobile and/or tablet) is the preferred way to use MFA for greater security, having one fewer "thing" to keep track of, battery life, etc.; therefore, only in limited cases will a token be needed or required.)

    MFA tokens are issued via walk-in centers located on each UM campus*. To be issued a token, a person needs to visit a location and provide identification. In some cases, tokens will also be issued to IT departmental partners who can distribute to their colleagues.

    If you would like to use an MFA token as your authentication method, please visit one of the convenient locations listed below and an IT specialist will enroll the token in your Microsoft Authenticator account:

    Coral Gables Campus
    • Ungar Building
      • Open Monday-Friday, 9 a.m.-5 p.m.
      • Location: 1365 Memorial Drive, Suite 136
      • Email: umit-procurement@miami.edu
      • Call: 305-284-2000

    • Student Technology Help Desk
      • Open Monday-Friday, 9 a.m.-5 p.m.
      • Location: Richter Library, 3rd Floor, Room 325
      • Email: STHD@miami.edu
      • Call: 305-284-8887
    Marine Campus
    UHealth/MSOM Campus
    • 1501 Building
      • Open Monday-Friday, 8 a.m.- 5 p.m.
      • Location: 1501 NW 9 Ave, Suite 101G, Miami, FL 33136
      • Contact: Terrynce Jones


Project Overview

All about the transition from Duo to Microsoft Authenticator.

We have analyzed your feedback from a variety of sources, and recognized the opportunity to improve thefunctionality of our multi-factor authentication (MFA) system, Duo. As a result, we are switching MFA services to Microsoft Authenticator.

Self-enrolling in Microsoft Authenticator ensures a smooth transition to the new MFA service and uninterrupted access to the University of Miami systems you access daily. Microsoft Authenticator not only enhances security, but also simplifies access management for our organization—a crucial aspect of our continued growth.

Important note to stay safe: University of Miami community members should not expect any communication via text message and/or phone call to enroll in Microsoft Authenticator. You will only receive requests to enroll in Microsoft Authenticator via email.


Frequently Asked Questions

Have questions? Get answers now.

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Technical Support

Need help? We're available 24/7!

For technical support—available 24 hours a day, 7 days a week—please contact the IT Service Desk.

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