Multi-Factor Authentication Transition

Self-enrollment is launching in 2025!  Bookmark this page for the latest information.

The University of Miami will be transitioning multi-factor authentication (MFA) services from Duo to Microsoft Authenticator in 2025. Microsoft Authenticator is deeply integrated within the broader Microsoft ecosystem, offering a seamless authentication experience across countless applications and platforms.

The shift from Duo to Microsoft Authenticator will begin with the required use of your Login ID starting Wednesday, February 12, 2025, to access the majority of University of Miami applications and systems (e.g., Workday, CaneLink, Blackboard, Box, etc.). Learn more about Login ID use here.

Self-enrollment for Microsoft Authenticator opens in 2025—stay tuned for more details!

Important note to stay safe: University of Miami community members should not expect any communication via text message and/or phone call to enroll in Microsoft Authenticator. You will only receive requests to enroll in Microsoft Authenticator via email.

Quick Links

Ready to Enroll?

Follow the easy self-enrollment step-by-step instructions. Get started!

Ready to Enroll?

Overview

All about the transition from Duo to Microsoft Authenticator.

We have analyzed your feedback from a variety of sources, and recognized the opportunity to improve the functionality of our multi-factor authentication (MFA) system, Duo. As a result, we are switching MFA services to Microsoft Authenticator.

Enrolling in Microsoft Authenticator will ensure a smooth transition to the new MFA service and uninterrupted access to the University of Miami systems you access. Microsoft Authenticator not only enhances security, but also simplifies access management for our organization—a crucial aspect of our continued growth.

Get Started

Learn how to enroll in Microsoft Authenticator!

Self-enrollment opens in 2025—University of Miami community members will receive an email notice when self-enrollment opens.

Cards

Step 1: Download the app.

Download and install the Microsoft Authenticator app on your mobile device from the Apple App store and/or Google Play store.

Using the Microsoft Authenticator app, you can easily verify your University of Miami login.

Step 2: Enroll your device(s).

Follow our enrollment instructions to set up your University of Miami account with Microsoft Authenticator for the first time:

Access the Microsoft Authenticator Enrollment Guide

Step 3: Start using Microsoft Authenticator, when prompted.

You will be prompted to use Microsoft Authenticator (instead of Duo) within 48 hours of enrolling. In the meantime, you can continue to authenticate using Duo. Once the enrollment process is fully complete, you will log in to the majority of University of Miami systems and applications using Microsoft Authenticator.

Available Authentication Methods

With Microsoft Authenticator at the University of Miami, you can use the following authentication methods: (1) the Microsoft Authenticator app* to enter the code provided on the login page, and/or (2) a physical hardware token to generate a code.

*Note: The Microsoft Authenticator app is the recommended option, as it works well over WiFi as well as mobile connections.

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  • Microsoft Authenticator App

    Once you've enrolled using the Microsoft Authenticator app, you will enter the number shown on the screen in the app to verify your identity. Full details are included within the enrollment guide.

  • Hardware Token

    An MFA hardware token—or "fob"—is a piece of hardware that is used to authenticate when a person is not using a phone to authenticate on the MFA service. The token is a small, battery-powered device that is usually attached to your keychain. Pressing a button on the token will display a code on the built-in display.

    No one is required to have an MFA token, and most people will not want (or need) a token. Only in special cases (when a phone cannot be used for MFA) should a token be used. (Note: Using a phone (mobile and/or tablet) is the preferred way to use MFA for greater security, having one fewer "thing" to keep track of, battery life, etc.; therefore, only in limited cases will a token be needed or required.)

    MFA tokens are issued via walk-in centers located on each UM campus*. To be issued a token, a person needs to visit a location and provide identification. In some cases, tokens will also be issued to IT departmental partners who can distribute to their colleagues.

    If you would like to add an MFA token as an additional authentication method, please visit one of the convenient locations listed below and an IT specialist will enroll the token in your Microsoft Authenticator account:

    • Coral Gables campus: Ungar Building
      • Open Monday-Friday, 9 a.m.-5 p.m.
      • Location: 1365 Memorial Drive, Suite 136
      • Email: umit-procurement@miami.edu
      • Call: 305-284-2000

    • Marine campus: RSMAES Computing Facility
    • Medical/UHealth campus: 1501 Building
      • Open Monday-Friday, 8 a.m.- 5 p.m.
      • Location: 1501 NW 9 Ave, Suite 101G, Miami, FL 33136
      • Contact: Terrynce Jones

Frequently Asked Questions

Have questions? Get answers now.

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  • What is MFA, and what is changing?

    Multi-factor authentication (MFA) adds a step to the login process and requires you to prove your identity after entering a University of Miami username and password by responding to a prompt to enter a passcode using a mobile device, tablet, or token. MFA is required for all University of Miami users, including students, faculty, and staff.

    Based on University community feedback, we willbe switching MFA services from Duo to Microsoft Authenticator in 2025. Enrolling in Microsoft Authenticator will ensure a smooth transition to the new MFA service and uninterrupted access to the University of Miami systems you access.

  • What do I need to do to prepare?

    When self-enrollment opens in 2025, you should enroll your device(s) in Microsoft Authenticator.

  • After I enroll, how do I login?

    When you reach the University-branded login page, enter your University of Miami Login ID* and password. You will then be prompted to authenticate with multi-factor authentication (MFA).

    *Your Login ID provides unified access to the majority of University of Miami applications and systems, and is sometimes referred to as your User Principal Name (UPN). Your Login ID is usually formatted like your CaneID; however, the Login ID has @miami.edu or @umiami.edu appended to the end of the ID. (The @miami.edu or @umiami.edu at the end of the Login ID indicates that you are associated to the University of Miami organization.) If you don't know your Login ID, visit CaneID Self-Service at caneid.miami.edu and click the "Login ID" banner to easily view your Login ID information.

    Your CaneID is your unique identifier within University systems, and you will continue to use your CaneID for a variety of reasons—including when connecting to wireless networks at the University of Miami or systems that do not use the University's branded login screen (palm trees/flying ibis). Keep in mind that some University applications/systems may require a different ID to log in, and will prompt you accordingly.

  • Who do I contact if I run into issues?

    The IT Service Desk is available 24/7 to provide technical support. Contact the IT Service Desk at 305-284-6565 or help@miami.edu.

Technical Support

Need help? We're available 24/7!

For technical support—available 24 hours a day, 7 days a week—please contact the IT Service Desk at 305-284-6565 or help@miami.edu.

 

 

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