IT News

To activate your University of Miami account and download Zoom, visit zoom.miami.edu and sign in using your CaneID credentials (logging in using SSO). Once you sign in, that's it—you have activated your account! If you experience any issues activating your account, contact the IT Service Desk at help@miami.edu or 305-284-6565.

You can download the latest version of Zoom at: miami.zoom.us/support/download. To learn how to download the Zoom desktop client and learn more about feature available for the University community, review the Zoom at the U Quick Start Guide.

The University of Miami's enterprise license for Zoom is only compliant with academic security requirements. Zoom is available for the University of Miami’s academic campus-based faculty, staff, and students, as well as faculty, students, and staff at the Miller School of Medicine (MSOM). Use of Zoom for telehealth purposes by UHealth and affiliates must be licensed separately in a HIPAA-compliant version of Zoom. Please contact UHealth IT for telehealth support.

You can schedule a one-time or recurring meeting on the web (zoom.miami.edu), through the Zoom Desktop client or mobile app, or through one of Zoom many integrations. Learn more about scheduling a Zoom meeting.

A Personal Meeting Room is a virtual meeting room that is accessible via a Personal Meeting ID (PMI) or personal link. This is ideally for instant meetings or for people you regularly meet. You can start instant meetings with a PMI, or you can schedule a meeting that uses your PMI. Customize your personal meeting room with a personal link and your update room settings.

You can invite others to join your meeting by copying the join URL or meeting invitation and sending it out via email. There are many other ways to invite others to join your meeting; learn more.

No. Zoom meetings can be attended by anyone, inside or outside the University.

Join a Zoom Test Meeting (zoom.us/test) to confirm your computer or device's capabilities. In your test meeting, practice using all of the Zoom features you plan to use during your session. If your test meeting fails, try using different audio or video settings or review the Troubleshooting section below.

Public spaces with free-Wi-Fi may have unreliable connectivity and inherently less secure than your personal Wi-Fi. Be mindful of personal data, or information you share within a public space.

If you want to keep anything in the background hidden/private that may distract attendees in your meeting, find a solid wall you can sit in front of, or turn on the virtual background through your application via Settings.

Zoom meeting settings allows you to enable or disable features for your meetings, to review and change your meeting settings access the settings via the Zoom web portal.

Before starting a meeting, test the location, and, if possible, find a space that is well-lit to make it easy for others to see you, and somewhere you may not be interrupted.

You can join a meeting by clicking the meeting link, or by going to miami.zoom.us/join and entering in the meeting ID. Learn more about joining a meeting.

On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings. Learn more about connecting your audio.

Yes, as long as the Bluetooth device is compatible with the computer or mobile device that you are using. Please note that there have been reports of audio issues with Bluetooth headsets. The recommendation is that you use your computer's built-in microphone or a wired headset, as opposed to Bluetooth devices.

While you are not required to have a webcam to join a Zoom meeting or webinar, you will not be able to transmit video of yourself. You will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.

You may need to keep your camera off to improve Internet quality or call in using a phone to the number shared within the meeting invitation.

As the host, you can mute all participants that are already in the meeting as well as new participants joining the meeting. Learn more about muting participants.

Click Share in your meeting and choose the screen that you would like to share. Learn more about sharing your screen. Consider that participants can see your open tabs.

Find out who else is in the meeting by clicking Participants. Participants can react through various meeting reactions. Use Gallery view feature to view thumbnails of all participants.

Click the Chat bubble to ask questions via text, share links to websites, and keep up with the meeting’s discussion. You can chat to everyone in the meeting, or a specific person.

If you have an iOS or Android device, you can launch the meeting from the mobile app, and share your phone screen. You can also share your screen through the Zoom desktop application often used for annotating using a touch screen device.

All Zoom hosts can record locally to their computer or to the Zoom cloud. In a Zoom meeting, press Record to start the recording. Learn more about local recording and cloud recording. 

By default, local recordings are saved to your documents folder. Cloud recordings can be found on the Recording page of your Zoom web portal. Learn more about locating your recording.

Read tips on troubleshooting a camera that won't start or show video.

Echo can be caused by many things, such as a participant connected to audio on multiple devices or two participants joined in from the same location. Learn about common causes of audio echo.

Read tips on troubleshooting audio that isn't working on your iOS or Android device.

The IT Service Desk is available 24 hours a day, 7 days a week – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.